Just to say a big thank you to Luke and his partner. They arrived at 7:00am (!!) and had finished by 7:30am. The shutters look fantastic!
Those boys are so good. Prompt, professional, very calm and courteous, totally a credit to your company and very good for business (give them a bonus!). Thank you again.
Elaine Twin Waters July 13, 2016
Thankyou for sending Nigel in the first instance to explain the shutter detail and finish and answer all my queries thereafter.
Thank you to Luke too for doing such a wonderful job with the installation of the shutters allowing for a degree in difficulty with the sizing of the windows etc. He made my day with his knowledge and expertise and the speed with which he installed shutters in 6 rooms and changed a nice alteration into a stunning work of art.
I feel that the shutters have added that perfect finish to the renovation of my unit. Many thanks for employing such really special people.
Rhana Noosa July 13, 2016
We recently purchased shutters & blinds from ‘Factory Direct’. Originally we were just looking to get venetian blinds, until Quinton suggested that some of our windows could have shutters without the price exceeding our budget. We actually wish we’d done all of our windows in shutters.
We were very happy with the service. Our venetians were installed before the shutters because there was a longer wait. The installer was very professional and took the time to vacuum before he left. We will use Factory Direct again when we finish an extension we have planned.
Justin & Kylie Wynum West July 15, 2016
Awnings installed yesterday by Factory Direct Shutters, Awnings & Blinds. Wow, what a difference they have made. The installers Luke & Jason removed our old timber lattice and installed fabric Zip track blinds. Total transformation. Sales person & installers so wonderful to deal with. Very happy.
Tany Beerwah July 15, 2016
I obtained four quotes when deciding on planation shutters for our new home. Factory Direct provided the cheapest price. I normally don’t choose the cheapest quote or the highest, but I was impressed by the sales reps knowledge of his product and the long warranty. They also agreed to a much smaller deposit (others wanted 50%), and there was a two month wait. Factory Direct took just over six weeks to install the shutters. Product looks great. I would recommend them to others,
Loralei Birtinya July 15, 2016
Factory Direct fitted my home with shutters & two external balcony blinds. When the external blinds were fitted, they didn’t cut out the glare as much as the rep said they would. The manager came to my home the next day and suggested we change the colour of the fabric from white to black. I agreed, as I also thought black would look better anyway. He was right – the black fabric has cut out the glare. My wife & I were very impressed by the professionalism of this company whilst dealing with our issue.
Dave Currumbin Waters July 15, 2016
I originally contacted a different company to quote on our retractable fabric awning. They were not confident with the installation and recommended I try Factory Direct, who sent a technician out to look in our roof. Factory Direct made a special bracket, which they installed in our ceiling to accommodate the awning style we wanted. We were very impressed by the professionalism of the installers.
A lot of planning went into the job they did. We are very happy with the job, and also the price we paid. Thanks Luke & Jason.
Charlie Highgate Hill July 15, 2016
I am overjoyed with the shutters, they look really great and the window privacy screens were matched with existing ones to my satisfaction.
Craig was also most helpful, left no mess and ensured correct fixtures were used, even though he had to make another visit.
Carolyn Paradise Point July 16, 2016
We have recently purchased two roller blinds from Justin. One was over a window above a high stair case and the other was in our kitchen. We also needed automation so that the one above the stair case went down in the evening and up in the morning.
The team were great. They explained our options and installed them without hassle. The stair case one was slightly complicated due to the height and position of the stairs but they came up with an innovative way to get them up without problem. Overall, we are happy customers. Will get them to come back and fit an awning later in the year.
Marcy and Dan Ashgrove July 16, 2016
As repeat customers of Factory Direct Shutters, Awnings & Blinds we are pleased to recommend the company, their products and the service they provide. We have found their products, particularly the shutters, to be workable, durable and aesthetically attractive.
The service has been cordial and timely and any advice provided has always resulted in our securing the best product for a particular window space or area.
Richard and Anne Mapleton July 16, 2016
Nothing but praise for Factory Direct. Our back deck has been built in three stages so it was never going to be an easy job to fit blinds around an odd shaped perimeter.
Angela measured up and had the installation guy Craig come out & decide how to do it and check-measure. Blinds arrived – fitted perfectly. Happy Vegemites all round!
Pat and Marlene Pimpama July 16, 2016
I received my shutters yesterday and I had to tell you how impressed I am with them. I would also like to compliment you on your staff. Your rep was very helpful and Issaac your installer would have to be the cleanest and neatest worker that I have ever met. So just wanted to say thank you.
Bronwyn Mooloolaba January 15, 2018
Luke installed the shutters today and I’m delighted with the result. The shutters, service and professional manner of staff has been outstanding.
Louise Sunshine Coast February 27, 2018
Just dropping a line to thank you and your team for the great “service with a smile”. The repaired blind is working beautifully and we were extremely happy with the prompt, friendly and efficient service.
Libby Sunshine Coast February 28, 2018
We are really happy with the awning your workers installed on Monday. It has already proved beneficial, keeping the rain away from the rear of our house since it was installed. It will definitely be great value for money.
Your workers (I think it was Jason and Christian, but may be wrong) were fantastic, putting it up in no time all with the rain pouring down. The awning is going to be great once the sun finally comes out.
Warren & Kathy Gold Coast March 9, 2018
What an awesome team. From start to finish I don’t believe you could improve upon anything.
Love the product, great service, great price.
Thank you from both Brad & myself.
Karen Brisbane March 9, 2018
We had great service from both the person doing the quote (Paul who made helpful suggestions) and Isaac who discussed further work for our house in detail, and made every effort to be clear in his descriptions of options, and also very supportive assistance from the finance department (Nicole) with our payments, which proved to be a bit tricky from our end with various bank difficulties.
Margie Sunshine Coast March 14, 2018
I recently had shutters installed and was very impressed with the installer, Isaac, he was on time, very efficient, even cleaned up …certainly a plus for tradesmen these days.
Marie Sunshine Coast March 14, 2018
Thank you Factory Direct Shutters, our new plantation shutters are just beautiful. This is our second installation by Factory Direct Shutters and we would highly recommend the team. Thank you Quinn and Ben, these guys really know their stuff. Looking forward to our next installation of sliding plantation shutters and shade blind on the patio.
Heather Kawana April 6, 2020
Factory Direct are a great company to deal with, great blinds, great staff. This is our fourth dealing with them now and we would never go anywhere else, Quinn in sales is fantastic and Isaac in installation is fantastic. Thanks for another great job
Doug Tewantin April 8, 2020
Last Tuesday Ben fitted beautiful blinds to my unit.
I am highly delighted both in the blinds and with Bens very professional manner. Pleasant too
Quinn did the quote and I would recommend both men to anyone wanting blinds installed.
I have used your company before and most certainly will in the future.Christine Kings Beach April 15, 2020
We have just had our shutters installed today & we are thrilled to bits.
From the first phone call, the friendly Rep with a value quote, the fact we were kept update with what
was happening due to the delay with Covid-19 and then the fitter sending us a text with the fitting date
all was so professional.
THANK YOUBrenda Runcorn April 23, 2020
Hello
Sending a big thank you for the shutters which were recently installed in my lounge room. They look great! 😀
The whole process from online order request to measure, quote, delivery and installation was effortless and professional. They fit like a glove and I particularly want to give praise to the gentleman who installed them for his friendly efficient service and attention to detail. He took time to “tweak” one side due to a bowed window frame (it’s an old house) to make it open an shut perfectly. It was a pleasant surprise from many tradesmen who rush the task at hand and have that “close enough is good enough” attitude.I will highly recommend Factory Direct Shutters to all my friends….⭐️⭐️⭐️⭐️⭐️
Lynda Clontarf April 23, 2020
From first visit by sales rep Angela to measure and install of two shutters by Glen and Alex, I have experienced a very professional and friendly team. Product and instructions given and could not be happier. Thank you guys
Kay South East Queensland April 27, 2020
Product is fantastic quality and great pricing. Prompt quoting and great customer service from rep. Very happy customer as the product is even better then I excepted. Going to get the rest of my windows done as it provides great security.
Annette South East Queensland April 27, 2020
Yesterday my shutters were installed by Glen and Alex.
I am so happy with how they look and how professional your men were.
They came before the allocated time (nice change), and were out of here in a couple of hours. They made sure they took all their mess with them and the shutters look great. The salesman that came to my place to do the measure and quote was Sam Steven.
Sam was fantastic, he is so knowledgeable, he had some great ideas on how the shutters would work and look the best. Sam followed up with me a couple of days later (after I had more quotes), to see what I was thinking. That was the clincher for me, even though your company was not the cheapest, I decided to go with you, all because of Sam. He went over and above what any of the other companies did, by keeping in touch with me, and setting my mind to rest with answers to my many questions.Carmel Burleigh Waters May 1, 2020
John and I are very happy with our new shutters and must thank Greg and Ben for there great work.we look forward to the completion of the order in the near future.
John Little Mountain May 1, 2020
Our shutters were installed yesterday.
We are so happy with them and cannot believe the difference they have made to our home.
We would like to thank you very much for the service you provided and your level of professionalism. The whole process has been so easy and a pleasure to deal with someone so nice.
Also, Kyle the installer was such a nice guy. So polite and a hard worker. Please pass on our compliments.
We will definitely be in touch when we are ready to do the upstairs section of the home.
Thanks very muchLynette Manly May 1, 2020
I just wanted to let you all know how extremely happy I am with my shutters.
Right from the initial measure and quote with Sam, then follow up through Covid19 and then finally installation…Every step of the way your company has been wonderful. Thank you so much for your professionalism, great product and price. I am super happy..Cathy Hope Island May 1, 2020
Had our plantation shutters installed yesterday once again by Glenn. Excellent person & Excellent operator. We now await your rep to make contact with us so as that we can order some more.
Daniel Oxenford May 1, 2020
I had my shutters installed on Tuesday and I am thrilled to bits. It has absolutely transformed my house. I’m so happy I’m going to get the rest of the house done. Greg the sales rep who initially came to my home was excellent. He took me thru the whole process and really new a lot about the actual installation process. The shutters were installed exactly in the time I was quoted from the initial quote to installation. I wouldn’t hesitating in recommending this company not only were they professional but they were the best price and supply a top quality shutter. So happy!!
Theresa North Lakes May 1, 2020
You service from beginning to end was stellar. Thank you. I will use you again and always recommend you.
SUzette Everton Park May 5, 2020
Thanks for completion of my order placed in November last,a couple of weeks ago. We are happy with the end result and the last blind in our bbq area is much better quality than the first blind made by a different company.
Thanks to Micheal for a great job.Janice Peachester May 7, 2020
Thanks so much , very happy with them they look great ,both Guys we a pleasure to have around our house .
Noelene Parrearra May 13, 2020
I just wanted to say that I love the shutters, the most recent ones and the ones that were done last month also. Cameron and Michael were great to deal with, I’ve already recommended you to others and will be back to do the other windows soon.
Laurie Sandgate May 15, 2020
I just want to pass on my feedback regarding Paul Davies. His service is nothing short of exceptional. I have dealt with Paul twice over the last few years and his timeliness and customer service has been very impressive. He always responds to me within hours and I never have to chase him up about anything. I have built and renovated many times and I have not had service like this from any other business/trade so I wanted to ensure you were aware of his hard work and how it is creating a great image for your business.
Ellectra Palmview May 15, 2020
The Shutters are perfect & have given the house a new look I am very happy The staff at factory direct were very friendly & professional but your biggest asset is Isaac the installer What a breath of fresh air he was. He was punctual, friendly, competent & hard working He made sure that we were happy with everything before he left & cleaned up any mess. He was so excited when he saw how happy I was & said the customers reaction was what he liked most about the job. What a totally unique experience I would happily recommend Factory Direct.
Lenore Sunshine Beach May 20, 2020
Thank you so much for a very professional service from start to finish. My shutters look absolutely beautiful. Communication was excellent from the start getting a measure and quote in a timely manner, being kept informed about delays due to COVID 19 and then the installation seamless, tidy and without incident. I would definitely recommend Factory Direct to any of My friends.
Evalee Maleny May 28, 2020
We are so happy with our new shutters & blinds. Everyone involved with our order were amazing. Thank you for your professionalism, product info & installing a great product that adds value to our home.
Colleen Pelican Waters May 28, 2020
Just What We Wanted
We were very impressed with Quinn when he came to measure up – very knowledgeable and didn’t mind answering all our questions. The wait time was what he quoted and we loved the job Isaac did installing them. He was another impressive individual – very friendly and obviously good at his job.
We would have no hesitation recommending Factory Direct to anyone. Good job guys!!Tony & Dianne Coolum June 3, 2020
Thank you factory direct for your exceptional service. The fitting of our sun shades and attention to detail was faultless. Would without hesitation recommend you to family and friends. It’s very re-assuring to receive, not only great service, but very pleasing end result of well fitting shades. Thanks once again
Pauline Cooroy June 4, 2020
I would just like to say that I have been very impressed with the high level of service and assistance I have received from both your sales & installation teams.
Your salesperson, Quinn was excellent….. very knowledgeable, highly professional, not “pushy” at all and presented me with all the options I required for my project. I had obtained a few quotes prior, but had no hesitation in offering the business to Quinn.
With the installation , Isaac was also excellent. Completed everything to a high standard and talked me through everything once completed. There was a “minor” cosmetic issue that I brought to his attention after he had left, and once a replacement piece had been ordered, he came back to my property this week and completed the remedial work.
In summary, I have been very pleased with the service I have received from Quinn & Isaac, and I would not hesitate in recommending factory Direct in the future.
Alan Coolum June 4, 2020
Just want to say how much we love the new shutters your boys installed for us on Friday. They did a great job. Fast, efficient, clean and friendly. Couldn’t have wished for more.
Regina Benowa June 8, 2020
We are delighted with our Shutters. Michael does an amazing job & just gets on with it. Very personable. Cameron was the same. We’ve had a very happy experience with your company.
Gail Margate June 15, 2020
Yesterday we had our second awning installed by yourselves.
I want to thank all concerned from Nigel who measured and did the order, to Glen and his assistant (sorry I didn’t get his name) who installed it. Glen does an excellent job, is quiet, efficient, tidy, pleasant – I would totally recommend him to anyone. Glen also installed our previous awning a year ago, so we were very happy to know he was doing this next one.Carole Robina June 15, 2020
Hi, we really like our shutters. Paul was easy to deal, the shutters were delivered on time and Ben, the installer, was efficient and courteous and made sure everything was operating properly before leaving. I have no problem recommending you to others.
Michelle Bokarina June 30, 2020
We are thrilled with our shutters. We were also very impressed with your team.
Jules was very helpful giving us lots of information and describing how the shutters could be configured and assisting in choosing a colour.
Kyle followed it up today with an excellent installation.
Thanks again,Helen Bardon July 16, 2020
Have to give the guys full marks for their Job task. Friendly polite helpful quick and a good clean up
Janet Clear Water Island July 22, 2020
We are very happy with the shutters. They make lounge room look bigger and our visitors love the look of them. Great quality and service from your company.
Ian Bongaree July 22, 2020
We have had the new shutters we ordered 22/5/20,installed today, and just wanted to thank everyone involved with this sale and installation.
Sam, your sales representative was very helpful and professional. We are certainly glad we went with his suggestions.
Glenn and Alex turned up today to complete the installation and were very efficient and professional. Easy to get along with and gave us a good overview of how it all worked and how to maintain the shutters. Cleaned up very quickly and left no mess.
Overall we are very pleased with the finished product and happy we chose your company.
Thanks once again. We will have no hesitation to contact you again for further business.Sue Varsity Lakes August 4, 2020
Recently a motor needed to be replaced on one of our roller shutters.
Alison provided assistance in having the part ordered and allocated to an installer.
Alison was always informative & respectful and a pleasure to deal with.The fact that the motor needed to be replaced again was offset by the good service from FDS.
FDS supplied the motor under warranty and we were required to only pay a service call.
The installer, Mark Tucker made the experience more comfortable with his expertise and great customer relations.
We will recommend FDS to friends & family.
James Bribie Island August 4, 2020
We’re happy to share our expertise and recommend the best product options for your situation.